Legal Notice

Seroa, owned by LRS ECOM B.V., attaches the utmost importance to respecting privacy and communicating clearly with its customers. This policy describes how personal information is used, the purposes pursued and the rights users have to remain in control of their data.

For further information regarding the protection of personal data, you can consult your competent national authority (in France, the CNIL: https://www.cnil.fr/.

L’utilisation continued use of the site implies that you accept the conditions below without reservation.

Only the version available online is authoritative while the site remains accessible, until a new update replaces the previous one.

Article 1 - General information

1.1 Website address (hereinafter “the site”): https://seroa.fr/

1.2 Publisher (hereinafter “the publisher”):

Seroa: Bertha van Moerdregtpad 22, 2841 SR Moordrecht, Netherlands

1.3 Hosting (hereinafter “the host”): the site is hosted by Shopify, 126 York St., Ottawa, ON K1N 5T5, Canada.

1.4 Data Protection Officer: requests may be sent to support@seroa.fr.

Article 2 - Use of the site

L’access is limited to private use. It is prohibited to use the site’s content for commercial, advertising or political purposes, and in particular to send unsolicited messages.

Article 3 - Protected content

L’ensemble of the elements on the site (texts, images, videos, trademarks, computer code, etc.) is subject to intellectual property law. Any reuse, reproduction or modification, even in part, requires the editor’s prior written authorization. L’absence of an immediate response in the event of non-compliance does not constitute a waiver of these rights.

Article 4 - Technical management

L’éditeur may, at any time:

restrict or suspend access to the site or certain sections,
remove information that does not comply with applicable laws,
temporarily take the site offline for maintenance or updates.

Article 5 - Limitation of liability

L'publisher accepts no liability for any interruption to the site or technical problem preventing its use. L'user is responsible for their equipment and must ensure its cybersecurity. L'publisher cannot be held liable for any property damage, data loss or legal action related to the use of the site.

If the publisher is sued because of a user's improper use of the site, the user must reimburse the publisher for any costs and damages incurred.

Article 6 - External links

Creating links to this site requires the publisher's written authorization. This may be refused or withdrawn at any time. The publisher is not responsible for content accessible via third-party sites.

Article 7 - Data collection

Personal information is collected by LRS ECOM B.V. to manage customer relations and process orders. “Personal data” means any information that can directly or indirectly identify a person.

The following may be collected:

First and last name
Postal address
Email address
Phone number
Bank details related to payments

For any questions, you can contact our support team (support@seroa.fr).

Article 8 - Your rights

Under the GDPR, each user has, in particular, the right:

to access their data,
to request its rectification,
to request its deletion,
to restrict its processing,
to object to its use,
and obtain the portability of their information.

These rights may be exercised by mail (Bertha van Moerdregtpad 22, 2841 SR Moordrecht, Netherlands) or by email (support@seroa.fr). Proof of identity may be required. A response will be provided within one month, which may be extended by two months if necessary.

Users may also specify their preferences regarding their data after their death and contact the CNIL in the event of a dispute (https://www.cnil.fr/).

Article 9 - Purposes

The data collected is used in particular to:

providing access to the site and its services,
ensuring security and technical optimization,
providing user support,
verifying identity and the information provided,
tailoring advertising displays,
preventing fraud and cyber threats,
managing any disputes,
communicate commercial information,
and organize the operation of payments.

Article 10 - Retention period

Data is retained only for as long as necessary to provide the services. Some information may remain archived to meet legal obligations or prevent disputes, even after an account is closed.

Article 11 - Disclosure to third parties

Data may be shared with service providers located in the European Union in the following cases:

payment processing through banking institutions,
voluntary publication of information in public areas of the website,
use of subcontractors (support, advertising, payments),
or if the law requires disclosure to the authorities.

Article 12 - Direct marketing

You may receive promotional messages from the publisher or its partners unless you object (by contacting support@seroa.fr).

Article 13 - Cookies

Cookies are files stored on your device that make it possible to analyze browsing activity and facilitate certain services. On your first visit, an information banner asks for your consent, which is valid for 13 months. You can change your choices at any time.

Among other things, this website uses Google cookies (Analytics, Tag Manager, Adsense, Remarketing, Ads Conversion, DoubleClick) to measure traffic and manage advertising.

Article 14 - Illustrations

Product images on the website are for illustrative purposes only and do not constitute a contractual commitment.

Article 15 - Applicable law

These terms are governed by French law. Any dispute will be brought before the courts with jurisdiction over the publisher’s registered office, unless otherwise provided by law.

Contact Us

Email: support@seroa.fr
Phone number: +31 6 20081625
Company name: LRS ECOM B.V.
VAT number: NL867774125B01
Business registration number: 96816031
Address: Bertha van Moerdregtpad 22, 2841 SR Moordrecht, Netherlands

Opening hours: Our customer service team is available from 9:00 a.m. to 5:00 p.m. (Monday to Friday).

Would you like to contact us? Contact us