Shipping policy
General information
- Any order confirmed before 18h00 is prepared the same day.
- Preparation generally takes 1 to 2 business days (Monday to Friday).
- The estimated delivery time is 4 to 9 business days (Monday to Friday).
- Shipments to France, Belgium, Germany, Austria, Poland, the Czech Republic, Denmark, Spain, and Romania automatically qualify for free shipping.
Preparation and shipping process
Once your purchase is confirmed, an email is sent to notify you that processing has begun. This process takes an average of 1 to 2 business days. As soon as the parcel is shipped, a second email is sent to you, including a tracking number that allows you to track its progress.
LShipping then takes approximately 4 to 9 business days. All orders destined for France, Belgium, Germany, Austria, Poland, the Czech Republic, Denmark, Spain, and Romania are shipped free of charge.
Possible delays and setbacks
As a rule, orders arrive within the stated timeframes, including processing and shipping. However, certain external events, such as periods of high demand, public holidays, or weather disruptions, may lead to longer delivery times.
If your order has not arrived by the expected date, we recommend waiting an additional 3 business days. After this period, contact us at the following address: support@seroa.fr so that we can check the situation.
Cancellation request
To cancel an order, please email us as soon as possible at the following address: support@seroa.fr. L' cancellation is not possible if order processing is already underway.
Damaged item or fulfillment error
If the product you receive is defective or does not match your order, please send us photos of the item concerned at the following address: support@seroa.fr. After reviewing your request, we will send you a conforming item in perfect condition.
Please note
For logistical reasons and to optimize delivery times, an order may be shipped in several partial deliveries. Once the parcel has been packed, it is handed over to our carrier, and you will receive a tracking email.
Optional shipping protection
For added peace of mind, we may offer optional shipping protection at checkout. This service covers your order in the event of loss, theft, or damage during transit. If you purchase shipping protection and experience one of these issues, you may file a claim for a replacement or refund. Please note that shipping protection does not cover delivery delays or parcels returned to the sender due to an incorrect address or unpaid customs charges.
Related documents
Contact us
Email: support@seroa.fr
Phone: +31 6 20081625
Company: LRS ECOM B.V.
VAT number: NL867774125B01
Business registration number: 96816031
Address: Bertha van Moerdregtpad 22, 2841 SR Moordrecht, Netherlands
Opening hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (CET).