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Terms of service

ARTICLE 1 - DEFINITIONS

In these General Terms and Conditions of Sale:

  1. Withdrawal period: the period during which the consumer may exercise their right of withdrawal.
  2. Consumer: the natural person who is not acting in the course of a professional or commercial activity and who concludes a distance contract with the entrepreneur.
  3. Day: calendar day.
  4. Distance contract: any contract concluded between the entrepreneur and the consumer within the framework of an organized distance-selling system, without the parties being simultaneously present.
  5. Model withdrawal form: the European withdrawal form provided by the entrepreneur, which the consumer may complete when wishing to exercise their right of withdrawal.
  6. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period.
  7. Entrepreneur: the legal entity that offers products to consumers remotely.
  8. Distance contract: a contract under which, within the framework of a system organized by the entrepreneur, one or more means of distance communication are used exclusively until the contract is concluded.

ARTICLE 2 - IDENTITY OF L’ENTREPRENEUR

  • Trade name: Seroa
  • Company name: LRS ECOM B.V.
  • Address: Bertha van Moerdregtpad 22, 2841 SR Moordrecht, Netherlands
  • Telephone: +31 6 20081625
  • Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (CET)
  • Email: support@seroa.fr
  • KVK number: 96816031
  • VAT number: NL867774125B01

ARTICLE 3 - APPLICABILITY

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it is indicated, before the distance contract is concluded, how the general terms and conditions can be consulted and that they will be sent free of charge upon request.
  3. If, in addition to these general terms and conditions, product- or service-specific terms and conditions apply, the second and third paragraphs apply by analogy, and in the event of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favorable to them.

ARTICLE 4 - L'OFFER

  1. If an offer is valid for a limited period or is subject to conditions, this is expressly stated in the offer.
  2. L'offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to properly evaluate the offer. If the entrepreneur uses images, they provide a faithful representation of the products offered. Obvious errors or inaccuracies in the offer do not bind the entrepreneur.
  3. Each offer contains information that makes clear to the consumer what rights and obligations are associated with accepting the offer. This includes, in particular:
    • the price. The customer is at all times responsible for VAT, customs duties and import charges upon delivery;
    • any shipping costs;
    • how the contract will be concluded and the actions required for this purpose;
    • whether or not the right of withdrawal applies;
    • the method of payment, delivery and performance of the contract;
    • the period for acceptance of the offer or the period during which the entrepreneur guarantees the price;
    • the amount of the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the basic rate for the means of communication used;
    • whether the contract is archived after its conclusion and, if so, how the consumer can consult it;
    • how the consumer can, before concluding the contract, verify the information provided by the consumer in connection with the contract and, if applicable, correct it;
    • any other languages in which, in addition to French, the contract may be concluded;
    • the codes of conduct to which the entrepreneur is subject and how the consumer can consult these codes electronically;
    • the minimum duration of the distance contract in the case of a contract for continuing performance.

ARTICLE 5 - THE CONTRACT

  1. Subject to the provisions of paragraph 4, the contract is concluded when the consumer accepts the offer and complies with the conditions attached to it.
  2. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically. Until the entrepreneur has confirmed receipt of this acceptance, the consumer may terminate the contract.
  3. If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to protect the electronic transmission of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.
  4. LThe entrepreneur may, within the limits of the law, make inquiries to determine whether the consumer can meet their payment obligations, as well as to obtain all information relevant to the responsible conclusion of the distance contract. If, on the basis of this inquiry, the entrepreneur has good reason not to enter into the contract, the entrepreneur is entitled to refuse an order or request, stating the reasons, or to attach special conditions to its performance.
  5. With the product, the entrepreneur shall provide the consumer with the following information in writing or in a form that enables the consumer to store it on a durable medium:
    • the postal address of the entrepreneur's place of business to which the consumer may address complaints;
    • the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;
    • information concerning existing warranties and after-sales service;
    • the information referred to in Article 4, paragraph 3, of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before performing the contract;
    • the requirements for terminating the contract if the contract has a term of more than one year or is of indefinite duration.

ARTICLE 6 - RIGHT OF WITHDRAWAL

  1. Seroa extended period: the consumer has 30 days from receipt of the product to exercise their right of withdrawal, without having to justify their decision. This period is longer than the 14 days provided for by European Directive 2011/83/EU and constitutes a benefit offered by Seroa.
  2. During this period, the consumer shall handle the product and packaging with care. The consumer shall unpack or use the product only to the extent necessary to assess whether they wish to keep it.
  3. S'If the consumer wishes to exercise their right of withdrawal, they shall notify the entrepreneur within the withdrawal period by means of the withdrawal form or by email to support@seroa.fr, specifying the order number and the items concerned.
  4. After notifying the entrepreneur of the decision to withdraw, the consumer must return the product within 14 days. The consumer must prove that the goods delivered were returned on time, for example by means of proof of dispatch.
  5. If, after the expiry of the periods referred to in paragraphs 1 and 4, the consumer has not notified the entrepreneur that they wish to exercise their right of withdrawal or has not returned the product to the entrepreneur, the purchase shall be deemed final.

ARTICLE 7 - COSTS IN THE EVENT OF WITHDRAWAL

  1. If the consumer exercises their right of withdrawal, the return shipping costs are borne by the consumer.
  2. Return costs are generally between €20 and €30, depending on the size of the parcel and the carrier selected.
  3. L’return address is located at an international warehouse and is provided by our customer service after notification of the return. L’exact address is sent by email.
  4. If the consumer has already paid an amount, the contractor will refund it within 10 days of receiving and inspecting the return. The amount will be credited to the same payment method used for the purchase. Depending on your bank, it may take a few additional business days for the credit to appear on your statement.
  5. Seroa does not charge any restocking fees.
  6. If the returned product shows signs of wear or handling beyond what is necessary to evaluate the product, a reduction in value may be applied. The consumer will be informed in advance.
  7. The customer is responsible for ensuring that the returned parcel is properly delivered to our warehouse. L’entrepreneur cannot be held responsible for parcels lost or misdirected during the return. A tracked shipment with proof of delivery is recommended.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

  1. L’entrepreneur may exclude the consumer’s right of withdrawal to the extent provided for in paragraph 2. L’exclusion of the right of withdrawal applies only if L’entrepreneur has clearly stated it in the offer, at least in good time before the contract is concluded.
  2. The exclusion of the right of withdrawal is possible only for products:
    • that have been made by the contractor in accordance with the consumer's specifications;
    • that are clearly personal in nature;
    • that cannot be returned due to their nature;
    • that may deteriorate or age rapidly;
    • whose prices are subject to fluctuations on the financial market over which the contractor has no influence;
    • sealed items whose seal has been broken;
    • items that have not been worn, washed or used are eligible; items that have been worn, washed or used are not eligible for return.

ARTICLE 9 - THE PRICE

  1. During the validity period stated in the offer, the prices of the products offered will not be increased, except in the event of price changes resulting from changes in VAT rates.
  2. By way of derogation from the preceding paragraph, the contractor may offer products whose prices are subject to fluctuations on the financial market over which the contractor has no influence at variable prices. This susceptibility to fluctuations and the fact that the prices quoted are indicative prices are stated in the offer.
  3. Price increases within 3 months of the contract being concluded are only permitted if they result from regulations or statutory provisions.
  4. Price increases from 3 months after the contract is concluded are only permitted if the contractor has stipulated this and:
    1. if they result from statutory or regulatory provisions; or
    2. if the consumer is entitled to terminate the contract from the day on which the price increase takes effect.
    3. All prices on our website are exclusive of VAT, customs duties and import taxes.
    4. Additional customs clearance fees and/or import duties are not included in the price and are payable by the customer.
  5. Prices displayed on seroa.fr are shown in the local currency: Euro (€) for France, Belgium, Germany, Austria and Spain, Polish Złoty (zł) for Poland, Czech Koruna (Kč) for the Czech Republic, Danish Krone (kr) for Denmark, and Romanian Leu (lei) for Romania. The currency is automatically adjusted to your delivery country.
  6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not required to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY

  1. The Lentrepreneur guarantees that the products comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations in force on the date the contract is concluded.
  2. Any arrangement in the form of a warranty offered by the entrepreneur, manufacturer or importer does not affect the consumer's statutory rights and claims against the entrepreneur under the contract with the entrepreneur.
  3. Any defect or incorrectly delivered product must be reported to the entrepreneur in writing within 30 days of delivery. Products must be returned in their original packaging and in new condition.
  4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the Lentrepreneur is never responsible for the final suitability of the products for each individual consumer application, or for any advice concerning the use or application of the products.

ARTICLE 11 - DELIVERY AND PERFORMANCE

  1. The Lentrepreneur will exercise the utmost care possible when receiving and executing product orders.
  2. The delivery location is the address provided by the consumer to the company.
  3. Any order confirmed before 18:00 is prepared the same day. Preparation generally takes 1 to 2 business days (Monday to Friday).
  4. The delivery time is estimated at 4 to 9 business days (Monday to Friday).
  5. Shipments to France, Belgium, Germany, Austria, Poland, the Czech Republic, Denmark, Spain and Romania automatically qualify for free shipping.
  6. As a general rule, the order arrives at its destination within the stated timeframes, including processing and shipping. However, certain external events, such as periods of high demand, public holidays or weather disruptions, may result in longer delivery times.
  7. If the contractor is unable to perform the contract on time, the contractor shall inform the consumer no later than 30 days after the order is placed. In this case, the consumer has the right to terminate the contract free of charge and is entitled to any compensation that may be due.
  8. Following termination in accordance with the preceding paragraph, the contractor shall immediately refund the amount paid by the consumer.
  9. The risk of damage and/or loss of the products remains with the contractor until delivery to the consumer or a representative designated in advance and notified to the contractor, unless expressly agreed otherwise.
  10. For logistical reasons, an order may be shipped in several partial deliveries.

ARTICLE 12 - PAYMENT

  1. Unless otherwise agreed, amounts due from the consumer must be paid immediately upon confirmation of the order.
  2. The payment methods accepted on seroa.fr are:
    • Bank cards: Visa, Mastercard, Maestro, American Express.
    • Digital wallets: Shop Pay, PayPal, Apple Pay, Google Pay.
    • Local methods: Bancontact (Belgium), BLIK and Przelewy24 (Poland).
  3. Payments are secured by end-to-end SSL, and payment processing is PCI-DSS compliant via Shopify Payments. L'authentification forte 3D Secure 2 is applied to all eligible bank cards, in accordance with the European PSD2 Directive. No bank card data is stored on our servers.
  4. The consumer has a duty to immediately notify the contractor of any inaccuracies in the payment details provided or stated.
  5. In the event of the consumer's failure to pay, the contractor has the right, subject to legal restrictions, to charge the consumer reasonable costs that were communicated to the consumer in advance.

ARTICLE 13 - COMPLAINTS PROCEDURE

  1. L'entrepreneur has a complaints procedure that has been adequately communicated and handles the complaint in accordance with that complaints procedure.
  2. Claims regarding the performance of the contract must be submitted in full and clearly described to the contractor within a reasonable time after the consumer has discovered the defects, at support@seroa.fr.
  3. Complaints submitted to the business owner will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the business owner will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
  4. If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute resolution procedure.
  5. A complaint does not suspend the business owner's obligations, unless the business owner states otherwise in writing.
  6. If a complaint is deemed well-founded by the business owner, the business owner shall, at its discretion, replace or repair the products delivered free of charge.

ARTICLE 14 - DISPUTES

  1. Contracts between the business owner and the consumer to which these general terms and conditions apply shall be governed exclusively by Dutch law, even if the consumer resides abroad.
  2. The Vienna Convention on the Sale of Goods does not apply.

ARTICLE 15 - EUROPEAN COMMISSION ODR PLATFORM

As of February 15, 2016, the European Commission has made an online dispute resolution platform (ODR platform) available to consumers. The ODR platform is accessible at https://ec.europa.eu/odr. Our email address is: support@seroa.fr.

ARTICLE 16 - ADDITIONAL OR DEROGATING PROVISIONS

Additional or derogating provisions to these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a manner that the consumer can store them on an accessible durable medium.

ARTICLE 17 - AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS

  1. The Lbusiness owner may amend these general terms and conditions only after consulting the consumer.
  2. Amendments to these terms shall take effect only after they have been published in an appropriate manner, provided that, in the event of amendments applicable during the term of an offer, the provision most favorable to the consumer shall prevail.

ARTICLE 18 - RELATED DOCUMENTS

ARTICLE 19 - CONTACT DETAILS

  • Trade name: Seroa
  • Company name: LRS ECOM B.V.
  • Address: Bertha van Moerdregtpad 22, 2841 SR Moordrecht, Netherlands
  • Email: support@seroa.fr
  • Telephone: +31 6 20081625
  • Opening hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (CET)
  • KVK number: 96816031
  • VAT number: NL867774125B01

ARTICLE 20 - EFFECTIVE DATE

These general terms and conditions of sale take effect on June 11, 2026 and replace all previous versions.