Privacy Policy

Section 1 - Managing Your Personal Information
When an order is placed in our store, certain information about you, such as your name, mailing address, and email address, is provided to us. This data is necessary to ensure your purchases are processed correctly and delivered. In addition, when you browse our site, your device’s IP address is collected automatically to better understand the type of browser and operating system being used. Regarding promotional communications, we will send you emails about our new products, items, or offers only if you have expressly consented to receiving them.

Section 2 - Consent and Withdrawal
How is your consent given?

By providing us with your information for an order, payment, shipment, or return, you authorize us to use your data solely for the intended purposes. For any additional use, including sending promotional messages, we will ask for your explicit consent, which you may refuse.

How can you withdraw your consent?

You may withdraw your consent to the collection and use of your information at any time by contacting us at the following address: support@seroa.fr.

Section 3 - Sharing Information
Your personal information will be shared only when required by law or if you breach our terms of use.

Section 4 - Hosting via Shopify
Our store operates on the Shopify Inc. platform, which provides the infrastructure needed for online sales. The information you provide to us is stored in secure systems protected by firewalls.

Payments: If you use a direct payment gateway, your banking information is processed and stored by Shopify in accordance with PCI-DSS security standards. Transaction data is stored only for as long as necessary to complete the transaction and is then deleted. See the Shopify policy and the privacy policy for more information.

Section 5 - External providers and partners
We work with certain service providers for specific services (payments, logistics, etc.). These partners only have access to your information to the extent necessary to provide their services. Some providers are located outside the country, and your data may be subject to local laws. When you visit their websites, our policy no longer applies, and we encourage you to consult their own privacy policies.

Example: We use Google Analytics to analyze traffic and how our pages are used.

Section 6 - Data protection
We adopt industry-standard measures to secure your personal information. Sensitive data, such as banking information, is encrypted using SSL and stored with AES-256 encryption. Although no system is completely invulnerable, we comply with PCI-DSS standards and other recognized security standards.

Section 7 - Cookies
Like many websites, we use cookies to improve the browsing experience and analyze how our services are used. To view details about cookies through Shopify: https://www.shopify.com/legal/cookies. Cookies make it possible to remember your preferences, facilitate certain functions, measure traffic, or tailor the content displayed.

You can manage or disable cookies through your browser or the options banner displayed during your first visit. Please note, however, that this may limit certain site features.

Section 8 - Policy updates
We reserve the right to change this policy at any time. Changes take effect as soon as they are published on this page. If there is a significant update, we will clearly indicate this so that you are informed about the data collected, how it is used, and the conditions under which it may be shared. In the event of a merger or acquisition of our company, your information may be transferred to the new owners to ensure continuity of services.

Contact Us

Email: support@seroa.fr
Phone number: +31 6 20081625
Company name: LRS ECOM B.V.
VAT number: NL867774125B01
Business registration number: 96816031
Address: Bertha van Moerdregtpad 22, 2841 SR Moordrecht, Netherlands

Opening hours: Our customer service is open from 9:00 a.m. to 5:00 p.m. (Monday to Friday).

Would you like to contact us? Contact us