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Shipping Policy

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General information

  • Any order placed before 6:00 p.m. is processed the same day.
  • Processing usually takes 1 to 2 business days (Monday to Friday).
  • Delivery is estimated to take 4 to 9 business days (Monday to Friday).
  • Shipments to France, Belgium, Germany, Austria, and Poland automatically qualify for free shipping.

Order processing and shipping

Once your purchase is confirmed, you will receive an email notifying you that processing has begun. This usually takes 1 to 2 business days. As soon as your parcel is shipped, you will receive a second email with a tracking number to monitor its progress.

L' delivery takes approximately 4 to 9 business days. All orders to France, Belgium, Germany, Austria, and Poland are shipped free of charge.

Possible delays and disruptions

Usually, orders arrive within the stated time frame, including processing and shipping. However, certain external factors, such as periods of high demand, public holidays, or weather disruptions, may cause delays.

If your order has not arrived by the expected date, we recommend waiting an additional 3 business days. After this period, contact us at: support@seroa.fr so we can check the status.

Cancellation request

To cancel an order, please email us as soon as possible at: support@seroa.fr. L' cancellation may not be possible if your order is already being processed.

Damaged item or incorrect order

If the product you received is defective or does not match your order, please send us photos of the item in question at: support@seroa.fr. After reviewing your request, we will send you a replacement item in perfect condition.

Please note

For logistical reasons and to optimize delivery times, an order may be shipped in several partial deliveries. Once the parcel is packed, it is handed over to our carrier and you receive a tracking email.

Contact us

Email: support@seroa.fr
Phone: +31 6 20081625
Company: LRS ECOM B.V.
VAT number: NL867774125B01
Business registration number: 96816031
Address: Bertha van Moordregtpad 22, 2841 SR Moordrecht, Netherlands

Opening hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (CET).